This shop is awful - do not buy anything from this shop unless you want to throw your money down the drain. Charge 1200 for items that value at 200. Worst customer service ever - rude, hostile and abusive. Do not stipulate returns or exchanges and tell customers policy on back of receipt which it isn’t. Don’t let them polish your jewellery if you are even naive enough to buy from them. They take it to the back and when they return, the jewellery looks cheaper and lighter. Con shop. Jewellery looks like tin - better to buy from reputable jewellers. Save your money and avoid poor abusive customer service and spend your money elsewhere.
Friendly staff and very good service as always. I left a very old ring in for replacement of original stone. I collected it today and I'm very pleased with the work which was completed earlier than expected. My ring looks shiny and new - Thank you!
I went in for a piercing. The woman behind the gold counter did it - she did it with a plastic gun not a needle, I got an infection and the earring went inside the pierced hole. I seeked advice from multiple professional piercers after… they all said it happened because she pierced me with a gun not a needle and that i must go to the hospital to get it removed immediately. I got in contact with them showing them my infected ear - they refused to admit/ apologise. Would not recommend this place she had a bad attitude about it on the phone too. Wasn’t even apologetic
